Hillcare Pharmacy Online Store – Terms and Conditions
Effective Date: [July 2026]
Website: www.hillcarepharm.co.za
1. Introduction
Welcome to the Hillcare Pharmacy Online Store (“the Website”). These Terms and Conditions govern your access to and use of the Website and any purchases made through it.
By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use this Website.
Hillcare Pharmacy is committed to complying with all applicable South African legislation, including but not limited to:
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The Pharmacy Act, 53 of 1974
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Regulations Relating to Good Pharmacy Practice (GPP) published by the South African Pharmacy Council (SAPC)
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Medicines and Related Substances Act, 101 of 1965
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Consumer Protection Act, 68 of 2008 (CPA)
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Electronic Communications and Transactions Act, 25 of 2002 (ECTA)
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Protection of Personal Information Act, 4 of 2013 (POPIA)
2. About Hillcare Pharmacy
Hillcare Pharmacy is a licensed community pharmacy operating in South Africa.
The pharmacy is registered with the South African Pharmacy Council and complies with Good Pharmacy Practice standards.
Our registered pharmacist assumes responsibility for the professional services provided through this Website where applicable.
3. Products Available
Products sold through the Website include:
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Schedule 0 medicines
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Health supplements
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Vitamins
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First aid products
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Personal care products
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Baby care products
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Medical devices
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Pharmacy accessories
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Toiletries
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Cosmetics
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Health and wellness products
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Other products permitted by South African law
Prescription medicines and scheduled medicines may only be supplied where permitted by applicable legislation.
Certain products may require pharmacist intervention before supply.
4. Professional Pharmacy Services
Where pharmaceutical advice is provided via the Website, such advice is supplied by or under the supervision of a registered pharmacist.
Information on this Website is intended for general educational purposes and does not replace consultation with a healthcare professional.
Customers are encouraged to consult a doctor or pharmacist regarding:
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Existing medical conditions
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Pregnancy
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Breastfeeding
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Drug interactions
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Allergies
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Adverse reactions
5. Ordering Medicines
Hillcare Pharmacy reserves the right to review every medicine order before dispatch.
Orders may be delayed, amended or cancelled where:
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Required information is incomplete.
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A pharmacist believes supply may not be appropriate.
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There are safety concerns.
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There is suspected misuse or abuse.
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The product is unavailable.
The pharmacist’s professional decision regarding the supply of medicines is final.
6. Schedule Medicines
Supply of scheduled medicines is strictly regulated.
Where legally required:
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A valid prescription must be received before dispensing.
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Prescriptions may be verified.
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Additional patient information may be requested.
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Identity verification may be required.
Hillcare Pharmacy reserves the right to refuse dispensing where legal or professional requirements are not satisfied.
7. Prescription Validity
Customers are responsible for ensuring that prescriptions submitted are:
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Valid
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Authentic
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Legible
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Issued by an authorised healthcare practitioner
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Within the legally permitted validity period
Fraudulent prescriptions will be reported to the relevant authorities.
8. Availability of Products
All products are subject to availability.
Stock displayed on the Website does not guarantee availability.
Where stock becomes unavailable after an order has been placed, Hillcare Pharmacy may:
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Offer an alternative product (where appropriate and legally permissible)
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Delay fulfilment
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Refund the unavailable item
9. Prices
All prices are displayed in South African Rand (ZAR).
Prices include VAT where applicable.
Hillcare Pharmacy reserves the right to amend pricing without prior notice.
In the event of obvious pricing errors, Hillcare Pharmacy may cancel the affected order and issue a refund.
10. Payment
Payment must be made before dispatch.
Accepted payment methods are displayed during checkout.
Payments are processed using secure third-party payment providers.
Hillcare Pharmacy does not store customers’ banking or card information.
11. Delivery
Delivery is available only within South Africa unless otherwise stated.
Estimated delivery times are provided as guidance only.
Delivery delays caused by:
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Courier services
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Weather
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Civil unrest
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Load shedding
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Force majeure
are beyond Hillcare Pharmacy’s control.
Risk in products passes to the customer upon delivery.
Customers must ensure that delivery information is accurate.
12. Cold Chain Products
Products requiring refrigeration or temperature-controlled transport may only be delivered where appropriate cold-chain requirements can be maintained.
Orders may be cancelled where suitable delivery cannot be guaranteed.
13. Returns and Refunds – Medicines
In accordance with the Medicines and Related Substances Act, Good Pharmacy Practice and infection control requirements:
Medicines supplied by Hillcare Pharmacy cannot ordinarily be returned once dispensed or supplied.
Returns of medicines may only be accepted where permitted by law, including:
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Incorrect product supplied
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Product damaged before delivery
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Manufacturing defect
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Product recall
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Quality complaint
Returned medicines may not be resold.
Refunds relating to medicines remain subject to pharmacist assessment and applicable legislation.
14. Returns – Non-Medicine Products
Products such as:
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Cosmetics
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Toiletries
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Accessories
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Medical devices
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Wellness products
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Personal care items
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Other non-medicine retail products
are subject to the Consumer Protection Act.
Customers may return eligible products within the applicable CPA period provided that:
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The product is unused (unless defective).
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Original packaging is intact.
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Accessories are included.
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Proof of purchase is provided.
Nothing in these Terms limits any rights afforded to consumers under the Consumer Protection Act.
Where products are defective, customers are entitled to the remedies provided under section 56 of the CPA.
Products excluded from return by law or for hygiene reasons may not qualify for return once opened or used, unless defective.
15. Health Information
Customers are responsible for providing accurate health information where requested.
Failure to disclose relevant information may affect the pharmacist’s ability to safely supply medicines.
16. Product Information
Product descriptions are provided for convenience.
Packaging, appearance and manufacturer information may change without notice.
Images are illustrative only.
17. Medical Disclaimer
Information published on this Website does not constitute:
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Medical advice
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Diagnosis
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Treatment
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Professional healthcare consultation
Always consult an appropriately qualified healthcare professional before commencing or changing treatment.
18. Customer Responsibilities
Customers agree to:
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Provide accurate information.
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Maintain confidentiality of account credentials.
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Use medicines only as directed.
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Comply with applicable laws.
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Not misuse the Website.
19. Privacy
Hillcare Pharmacy processes personal information in accordance with POPIA.
Personal information is collected solely for:
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Processing orders
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Dispensing medicines
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Delivery
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Legal compliance
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Customer support
Health information will be treated as confidential.
Please refer to our Privacy Policy for further information.
20. Intellectual Property
All Website content, including:
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Logos
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Graphics
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Text
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Images
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Product information
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Website design
remains the property of Hillcare Pharmacy or its licensors.
Unauthorised use is prohibited.
21. Limitation of Liability
To the maximum extent permitted by law, Hillcare Pharmacy shall not be liable for indirect or consequential loss arising from use of this Website.
Nothing in these Terms excludes liability that cannot legally be excluded under South African law.
22. Force Majeure
Hillcare Pharmacy shall not be liable for failure to perform obligations resulting from events beyond its reasonable control, including:
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Natural disasters
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Power failures
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Industrial action
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Government restrictions
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Civil unrest
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Internet failures
23. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of the South African courts.
24. Amendments
Hillcare Pharmacy reserves the right to amend these Terms and Conditions at any time.
Updated Terms become effective upon publication on the Website.
Continued use of the Website constitutes acceptance of the amended Terms.
25. Contact Us
Hillcare Pharmacy
111 Kerk Street
Johannesburg CBD
South Africa
Website: www.hillcarepharm.co.za
For pharmacy-related queries, customers may contact the pharmacy using the contact details published on the Website during normal operating hours.
Consumer Rights Notice
Nothing contained in these Terms and Conditions shall be interpreted as limiting, excluding or waiving any rights afforded to consumers under the Consumer Protection Act, Electronic Communications and Transactions Act, Medicines and Related Substances Act, Pharmacy Act, Good Pharmacy Practice standards, or any other applicable South African legislation.
